Yatri Mitra which is a product of Kaizen Infotech Solutions Pvt. Ltd. ("Kaizen Infotech," "we," "our," or "us") is committed to protecting the privacy of users ("Users" or "you") of our Yatri Mitra platform. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you use our services.
1. Information We Collect
- We collect various types of information in connection with the services we provide through Yatri Mitra:
1.1 Personal Information
- Drivers: Name, contact details (phone number), Identity Proof, Driving License, vehicle information, payment information, and location data.
- Passengers: Name, contact details (phone number, email address), and location data.
1.2 Usage Information
- Details of your use of our services, including trip information, ride history, and app interaction data.
1.3 Device Information
- Information about the devices you use to access our services, including IP address, operating system, and device identifiers.
2. How We Use Your Information
We use the collected information for the following purposes:
2.1 Providing Services
- To facilitate the connection between Drivers and passengers.
- To process and confirm ride bookings.
- To manage and process payments and subscriptions for Drivers.
2.2 Communication
- To send confirmations, updates, and notifications related to your use of our services.
- To respond to your inquiries and provide customer support.
2.3 Improving Services
- To analyze usage patterns and improve the functionality and user experience of our platform.
2.4 Legal Compliance
- To comply with applicable laws, regulations, and legal processes.
3. Sharing Your Information
We do not sell, trade, or otherwise transfer your personal information to outside parties, except in the following circumstances:
3.1 Service Providers
- We may share your information with third-party service providers who assist us in operating our platform, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.
3.2 Legal Requirements
- We may disclose your information if required to do so by law or in response to valid requests by public authorities.
3.3 Business Transfers
- In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity.
4. Data Security
We implement a variety of security measures to maintain the safety of your personal information. These measures include encryption, access controls, and regular security assessments.
5. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.
6. Your Rights
You have the following rights regarding your personal information:
6.1 Access
- You can request access to the personal information we hold about you.
6.2 Correction
- You can request that we correct any inaccurate or incomplete personal information.
6.3 Deletion
- You can request that we delete your personal information, subject to certain legal limitations.
7. Third-Party Links
Our platform may contain links to third-party websites. We are not responsible for the privacy practices or the content of these websites.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our platform and updating the effective date.
9. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Email:helpdesk@kaizeninfotech.com
Customer Care: Response guaranteed within two working days
10. Consent
By using Yatri Mitra, you consent to the collection, use, and sharing of your information as described in this Privacy Policy.
Kaizen Infotech Solutions Pvt. Ltd.
Thank you for choosing Yatri Mitra.