Yatri Mitra (hereinafter referred to as “we,” “our,” or “us”) is committed to safeguarding the privacy of its users. This Privacy Policy outlines how we collect, use, store, and protect the personal data of individuals who access or use the Yatri Mitra application, website, or services (collectively referred to as the “Services”). By using our Services, you agree to the terms outlined in this Privacy Policy.
1. Scope and Applicability
This Privacy Policy applies to all users of Yatri Mitra’s Services, including riders, drivers, and visitors. It complies with the Information Technology Act, 2000, relevant rules, and the Digital Personal Data Protection Act, 2023.
2. Information We Collect
We collect the following categories of information:
a. Personal Identification Information:
- Name, contact details, email address, personal photograph face profile, and other identifiers.
- Driving License, Chasis No., Insurance details, permit, Vehicle Documents, Aadhar number for identity/ vehicle verification if required, in compliance with applicable laws.
b. Location Information:
We use Google Maps APIs to provide location-based features such as route optimization, live map tracking, pickup/drop-off location input, and directions. Your location data is processed through Google Maps APIs in compliance with the Google Maps Platform Terms of Service (https://cloud.google.com/maps-platform/) and the Google Privacy Policy (Privacy Policy – Privacy & Terms – Google).
c. Financial Information:
Our third party payment gateways will collect Payment details, including debit/credit card information or UPI details, to process transactions for the driver subscriptions. These details are not stored by us and limited details are shared with us so as ensure that payment is received before providing services by use. For payment processing, we utilize Instamojo APIs. When you make a payment through Instamojo, certain information (e.g., transaction details, partial card/bank info, UPI) may be collected and processed by Instamojo. Please refer to the Instamojo Privacy Policy for more details about their data practices (Privacy Policy Instamojo - Online Stores & Payment Gateway in India).
d. Government and Regulatory Information:
We may require details such as vehicle registration numbers, driving licenses, chassis details, vehicle fitness details and other RTO (Regional Transport Office) data for compliance and verification under Motor Vehicles Act and rules regulation made thereunder as amended from time to time. The privacy policy may be modified from time to time and further details may be required from Drivers and Users to comply with legislations brought in force at a future date.
e. Automatically Collected Information:
We may collect device type, operating system, browser type, IP address, usage patterns, and app interaction data only for the purpose of making available the service through Yatri Mitra App.
f. Other Information:
We shall collect and store Feedback, complaints, and communications made through our platform.
3. Purpose of Data Collection
We collect and process data for the following purposes:
-To facilitate and enhance ride-booking and payment services.
-To verify identities using third-party services such as Aadhar authentication and RTO databases.
-To provide customer support and resolve disputes.
-To comply with legal and regulatory requirements, including requests from law enforcement.
-To improve our services through analytics and feedback.
4. Data Sharing
We may share your data under the following circumstances:
a. Third-Party Service Providers:
-With entities providing Aadhar authentication, payment gateways, and RTO verification services under strict confidentiality agreements.
b. Legal Obligations:
-With government authorities or law enforcement agencies when mandated by law for identity verification, fraud prevention, or investigation purposes.
c. Internal and Authorized Personnel:
-To employees or contractors who require access to perform their duties, subject to confidentiality obligations.
5. Data Storage and Retention
Your data is stored securely on third party servers using encryption, firewalls, and password-protected access systems. Data is retained only for as long as necessary to fulfill the purposes outlined in this Policy or as required by applicable laws. Upon account deactivation, non-essential data is deleted, while critical data may be retained for regulatory compliance.
6. User Rights
Users and drivers have the following rights concerning their personal data:
-Access and Correction: You may access and update your data through the app or by contacting us.
-Data Portability: You can request a copy of your data in a structured, machine-readable format.
-Withdrawal of Consent: You can withdraw your consent by deactivating your account, though some data may be retained for compliance purposes.
-Grievances: If you have any concerns about your data, contact our Grievance Officer (details provided below).
7. Security Measures
We employ industry-standard measures, including:
-SSL/TLS encryption to secure data during transmission
-Regular audits and monitoring of data access and usage.
-Restricted access to sensitive information.
While we strive to protect your data, no method of transmission or storage is entirely secure. Users are advised to safeguard their credentials and report any suspected breaches promptly.
8. Cookies and Tracking Technologies
We use cookies and similar technologies to:
-Enhance user experience by remembering preferences.
-Analyze usage patterns for service improvement.
-Display relevant advertisements.
Users may disable cookies through their browser settings but may experience limited functionality as a result.
9. Third-Party Links
Our platform may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage users to review the privacy policies of any third-party sites they visit.
10. Updates to the Privacy Policy
We reserve the right to modify this Privacy Policy. Significant changes will be communicated via email or app notifications. The updated Policy will also be available on our website for reference.
11. Grievance Redressal Mechanism
In accordance with the Information Technology Act, 2000, and the Digital Personal Data Protection Act, 2023, we have appointed a Grievance Officer:
Name: Sujata Kotian
Contact: support@metazenlabs.com
Phone: +91 98673 70312
Users can contact the Grievance Officer for any concerns related to data privacy or security.
12. Jurisdiction
Any disputes arising under this Privacy Policy will be governed by the laws of India and will be subject to the exclusive jurisdiction of the courts in Thane City, Maharashtra, India.