Privacy Policy

Yatri Mitra (hereinafter referred to as “we,” “our,” or “us”) is committed to safeguarding the privacy of its users. This Privacy Policy outlines how we collect, use, store, and protect the personal data of individuals who access or use the Yatri Mitra application, website, or services (collectively referred to as the “Services”). By using our Services, you agree to the terms outlined in this Privacy Policy.

1. Scope and Applicability

This Privacy Policy applies to all users of Yatri Mitra’s Services, including riders, drivers, and visitors. It complies with the Information Technology Act, 2000, relevant rules, and the Digital Personal Data Protection Act, 2023.

2. Information We Collect

a. Personal Identification Information:

• Name, contact details, email address, personal photograph face profile, and other identifiers.
• Driving License, Chasis No., Insurance details, permit, Vehicle Documents, Aadhar number for identity/vehicle verification.

b. Location Information:

We use Google Maps APIs to provide location-based features. Your location data is processed in compliance with the Google Maps Platform Terms of Service and the Google Privacy Policy.

c. Financial Information:

Our third-party payment gateways collect payment details for driver subscriptions. We do not store card/UPI data. We use Instamojo APIs, and their practices are governed by their Privacy Policy.

d. Government and Regulatory Information:

We may collect RTO and regulatory data as per Motor Vehicles Act and may update our policy to comply with future regulations.

e. Automatically Collected Information:

Device and usage data is collected to ensure app functionality.

f. Other Information:

We collect and store feedback, complaints, and platform communication.

3. Purpose of Data Collection

• To facilitate ride-booking and payment services.
• To verify identities via Aadhar and RTO.
• To provide customer support.
• To comply with legal obligations.
• To enhance services via analytics and feedback.

4. Data Sharing

• Third-Party Service Providers: Including Aadhar, payment gateways, RTO services.
• Legal Obligations: Data may be shared with law enforcement or regulators as required.
• Internal Access: Limited to employees and contractors under strict confidentiality.

5. Data Storage and Retention

Data is stored securely with encryption and firewalls. Retained as needed by law or for service functionality. Non-essential data is deleted upon account deactivation.

6. User Rights

• Access and Correction: You can access/update data via app or support.
• Data Portability: Request your data in machine-readable format.
• Withdraw Consent: By deactivating your account.
• Grievances: Contact Grievance Officer for concerns.

7. Security Measures

• SSL/TLS encryption for data in transit.
• Regular data access audits.
• Access limited to authorized personnel only.

Note: No system is 100% secure. Users should protect their credentials and report suspicious activity.

8. Cookies and Tracking Technologies

• Improve experience by remembering preferences.
• Analyze usage for performance improvements.
• Deliver personalized ads.

Cookies can be disabled in browser settings; doing so may limit functionality.

9. Third-Party Links

We are not responsible for the privacy practices of external sites. Please review their policies before use.

10. Updates to the Privacy Policy

We may update this policy periodically. Major updates will be communicated via app or email, and the latest version will be on our website.

11. Grievance Redressal Mechanism

Grievance Officer: Sujata Kotian
Email: support@metazenlabs.com
Phone: +91 98673 70312

12. Jurisdiction

This policy is governed by Indian law. Any disputes will be handled in the courts of Thane City, Maharashtra, India.